The Telco Churn Management Handbook

by Rob Mattison

Definitive guide to customer loyalty, its diagnosis, management, and improvement available to the telecommunications professional. Industry veteran, Rob Mattison, shares his expertise. The book... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: B0025UYYXW
• ISBN13: 9781411652033
• Release Date: May 2005
• Publisher: Lulu.com
• Length: 392 Pages
• Weight: 1.30 lbs.
• Dimensions: 0.9" x 6.0" x 9.0"