As change goes, technology implementation is as big as it gets. Technology is a breathtaking investment. It often takes significant revenue and heck of a lot of work, devouring profitability, time, focus, and energy. Why do we do it? For the huge upsides: competitiveness, survival, domination, success. This book is for anyone whose neck is on the line to deliver. How do you make sure you deliver? The key is to get people to use technology correctly...