I had read reviews both here and other places, that made me think this would be a great book to use as an example of POOR methods for supervision/management and certainly for leadership. I bought it strictly for that purpose. What I found was a far more realistic and useful view of the world of work--and working with and through others--than I expected. It is arranged by sections: Avoiding Time Traps, Supervisory Communications, Improving Employee Performance, Improving Group Productivity, Coping with Problem Employees and Employee Problems, Dealing With Your Boss and Others, Personnel Matters, Crisis and Panic Situations, Day-To-Day Details and Self-Improvement. Each section has 10-15 "How To" lists that are, for the most part, quite useful in most settings. Yes, some of the thoughts are intuitive--but all are handy reminders, especially for a less-experienced supervisor. What I particularly like about the book is that Mr. Fuller doesn't write as though the readers are saints, great communicators or spectacular leaders. He writes to ordinary people who are wondering how-the-heck to handle THIS situation. I don't rate it as highly as the Supervisor's Standard Reference as a basic book, but this would certainly be a good addition to a supervisor's library. You never know when one of the lists might come in handy!
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