Ben met a Japanese girl in college. Little did he know this chance encounter would change his life in big ways! He studies Japanese language and society, where he learns about a fellow University of Wyoming graduate, Dr. W. Edwards Deming. Deming is credited with the revolutionary changes in Japanese business management that led to Japan's post-war economic miracle. Ben's quest for quality takes him to the heart of Japan's economic miracle, Tokyo, where has the rare opportunity to work in a Japanese multi-national, high-tech company as a gaijin kaishain. The experience is both sublime and tragic as a management oversight nearly costs him his life! Join Ben on his quest to learn the secrets of Japan's success, and see if these secrets can be transplanted back into American culture where they originated, but were all but forgotten. Learn about Ben's own "In-Yo" approach to quality, his AFIM approach to continuous improvement, and his EMO approach to on-the-job training, which were all an outgrowth of his Japan experience.
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