The Service Pro: Creating Better, Faster, and Different Customer Experiences

by Rick Tate

This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 087425731X
• ISBN13: 9780874257311
• Release Date: March 2015
• Publisher: HRD Press
• Length: 98 Pages
• Weight: 0.30 lbs.
• Dimensions: 0.3" x 4.5" x 7.2"