The Service Edge: 101 Companies That Profit from Customer Care

by Ron Zemke and Dick Schaap

Book Overview

Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0452264936
• ISBN13: 9780452264939
• Release Date: September 1990
• Publisher: Plume Books
• Length: 608 Pages
• Weight: 1.60 lbs.
• Dimensions: 1.4" x 6.0" x 9.1"

Customer Reviews

what went wrong, what went right

in view of the 2008 financial situation, it's fascinating to look at these accounts of companies in 1989 and see which are still strong. Peters proposes five operating principles of successful companies, and discusses hospitals, airlines, manufacturing, retailing, food, automotive, etc.