The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

by Jeff Toister

Book Overview

Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.

In short, imagine a workplace culture where employees were absolutely obsessed with customer service.

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in...

• Format: Paperback
• Language: English
• ISBN: 0692842004
• ISBN13: 9780692842003
• Release Date: March 2017
• Publisher: Toister Performance Solutions
• Length: 190 Pages
• Weight: 0.70 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"