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Paperback The role of Costumer Service in a Marketing Campaign Book

ISBN: 3346038157

ISBN13: 9783346038159

The role of Costumer Service in a Marketing Campaign

Academic Paper from the year 2018 in the subject Business economics - Offline Marketing and Online Marketing, grade: 2.1, course: CUSTOMER SERVICE AND MARKETING, language: English, abstract: The center-piece of all marketing activities is the customer. In the words of Peter Drucker, as cited in (Cohen, 2012), marketing is not a function but the whole essence of a business seen from the customer's eyes. Thus, the key to a company's survival, profitability...

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