The Road to Excellence: Becoming a Process-Based Company

by Tom Freeman and Dennis W. Daly

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• Format: Hardcover
• Language: English
• ISBN: 1890783013
• ISBN13: 9781890783013
• Release Date: October 1997
• Publisher: Consortium for Advanced Manufacturing - International
• Length: 177 Pages
• Weight: 1.15 lbs.

Customer Reviews

A must-read for managers in the post-reengineering workplace

This book provides answers to some of the key questions about creating sustainable competitive advantage. It goes beyond the often destructive one-time efforts of reengineering to focus on behaviors that support ongoing customer satisfaction. This is an excellent field guide for management teams who want to create a process based management approach!