The Hospitality business can be one of the most challenging industries to work in, as there is almost always an audience to witness any shortcomings. According to Cecelia Jernegan, a 25 year industry veteran, "The difficult part of working at a hotel. . .The detail paper work, e-mails and correspondence must be completed during the evenings or on the weekends. Managers at the hotel level need to make their staff, ownership, brand and guests all happy...