The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually

by Dave Harmeyer

More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Built around timeless service principles including Ranganathan's Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually is a practical field guide to conducting reference interviews in every modality: face-to-face, phone,...

• Format: Paperback
• Language: English
• ISBN: 0810888157
• ISBN13: 9780810888159
• Release Date: February 2014
• Publisher: Globe Pequot Publishing Group Inc/Bloomsbury
• Length: 172 Pages
• Weight: 0.50 lbs.
• Dimensions: 0.4" x 5.9" x 8.9"