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Hardcover The Quest for Loyalty: Creating Value Through Partnership Book

ISBN: 0875847455

ISBN13: 9780875847450

The Quest for Loyalty: Creating Value Through Partnership

This collection of articles and interviews from the Harvard Business Review, should help business leaders understand, integrate and manage the various dimensions of loyalty in their compaines. The... This description may be from another edition of this product.

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Format: Hardcover

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Customer Reviews

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THE WAY TO KEEP CUSTOMERS. READ THIS BOOK

This book is great. We read it in the management team in our company. It gave focus to our customer satisfaction strategy. It is easy to read, and the examples given are very appropiated.
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