The Quality Handbook for Health Care Organizations: A Manager's Guide to Tools and Programs

by Yosef Dlugacz, Andrea Restifo, Alice Greenwood

Book Overview

This important book is a practical, theory-based resource on the topic of health care quality management written for health care administrators and practitioners. It offers the tools needed to help managers make decisions, prioritize resources (financial and human), and analyze and improve the care they deliver. The Handbook offers a hands-on approach to specific topics such as the implementation of managerial goals, instructions for developing accurate measurements for evaluating care, the utilization of data as a basis for process improvement, exploration of quality management tools and techniques, guidelines for the complex integration of collaborative services in health care, and methods for effective communication and improving accountability.

• Format: Paperback
• Language: English
• ISBN: 0787969214
• ISBN13: 9780787969219
• Release Date: April 2004
• Publisher: Jossey-Bass
• Length: 288 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.8" x 6.2" x 9.2"

Customer Reviews

Good Book

This book talks about quality in healthcare organizations in a very easy to read, easy to understand method. It provides good, high level ideas and explains how to acheive them at all levels: C-suites, managers, front line staff...etc.

Great Introduction for understanding and incorporating Quality

This book is a great starting point to help frontline managers (especially new ones) understand their role as leaders in participating actively in the performance improvement and quality management process. I hope to share this information as a beneficial tool to the nursing then ancillary leaders.