The Quality Business: Quality Issues in the Smaller Firm

by Julian North

This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:
* the relevance of formal quality standards such as BS 5750 to small firms
* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management
* interviews with a selected sample of over 150 owner-managers
* detailed case studies...

• Format: Hardcover
• Language: English
• ISBN: 0415146089
• ISBN13: 9780415146081
• Release Date: December 1997
• Publisher: Routledge
• Length: 246 Pages
• Weight: 1.00 lbs.
• Dimensions: 0.9" x 6.4" x 8.8"