The Quality Advantage: A Strategic Guide for Health Care Leaders

by Julianne M. Morath, Joanne E. Turnbull, Joanne E. Turnbull PHD, et al.

Experts estimate that between 30% and 50% of the costs of health care is in the cost of poor quality. The public has sent a clear message to the health care industry about their concern that we may lose sight of the individual patient relationship. Today, the leaders' work in health care is to transform current systems to better understand and serve the needs of customers, to eliminate unnecessary work, to reduce costs, and to increase value. In order...

• Format: Hardcover
• Language: English
• ISBN: 1556482566
• ISBN13: 9781556482564
• Release Date: December 1998
• Publisher: Jossey-Bass
• Length: 264 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.8" x 6.3" x 9.3"