The Psychology of Customer Care: A Revolutionary Approach

by James J. Lynch

Book Overview

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march...

• Format: Paperback
• Language: English
• ISBN: 1349390437
• ISBN13: 9781349390434
• Release Date: January 1992
• Publisher: Palgrave MacMillan
• Length: 274 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.6" x 5.5" x 8.5"