Process Edge

by Peter G.W. Keen

Book Overview

This practical new book gives managers a framework for examining the all-important business processes and the tools for deciding in which ones to invest. This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0875845886
• ISBN13: 9780875845883
• Release Date: July 1997
• Publisher: Harvard Business Review Press
• Length: 208 Pages
• Weight: 0.85 lbs.
• Dimensions: 0.9" x 6.4" x 9.6"

Customer Reviews

"Keen" Insight into Process Improvement

Most improvement programs struggle with the project selection process. Mr Keen provides an interesting approach in identifying processes where improvement offers the greatest impact to the organization. There is also intriguing discussion contrasting benefits and value. This is a nice thought provoking book for folks tasked with identifying improvement opportunities in any organization.

Exceptional value! Replaces your TQM & Reengineering books.

The inability to understand the value of business processes is the pitfall of many reengineering projects especially in IT. Internalizing this book will certainly contribute to your future projects. A must in any business management library.

An easy read that delivers a high impact.

A straight forward, no nonsense, approach to viewing processes as capital nvestments, assets or liabilities and their impact on economic value add. Provides practical examples and insight on "how to" implement this methodology.

Excellent Source For Strategies In Process Change

This common sense approach to a very complex subject may at times seem to "easy" to be true. However, the solid examples, discussion of application strategies and comprehensive coverage of successful and less successful efforts give real substance to the theorectical discussion.

Excellent book on ADDING VALUE

I've never been disappointed in any of Peter G.W. Keen's work and this book is no exception. It is a very clear explanation on how to really add value when doing reengineering. Includes discussion of economic value add (EVA) and how it can be used to really add value. If you are familiar with the reengineering literature, this is a good book to put it all into practical perspective.