The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

by Adrian Martin and Philip Berners

Book Overview

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.

Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies,...

• Format: Paperback
• Language: English
• ISBN: 0367723859
• ISBN13: 9780367723859
• Release Date: July 2022
• Publisher: Routledge
• Length: 180 Pages
• Weight: 0.62 lbs.
• Dimensions: 0.4" x 6.1" x 9.2"