The Positive Coach Approach: Call Center Coaching for High Performance

By Judy McKee and Sally Cordova

Book Overview

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 142597838X
• ISBN13: 9781425978389
• Release Date: February 2007
• Publisher: Authorhouse
• Length: 160 Pages
• Weight: 0.56 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"