The Pointy End of Conflict at work: Why It Hurts And What You Can Do About It

by Brenda Ratcliff

At last - a book for all you nice people who wonder why your usual methods of being nice are not only ineffective with unpleasant people, they can actuallymake things worse. Packed with useful tools from her coaching career, Brenda shows you step by step how to get your thoughts under control before during andafter a difficult conversation at work.

• Format: Paperback
• Language: English
• ISBN: 1514309610
• ISBN13: 9781514309612
• Release Date: June 2015
• Publisher: CreateSpace Independent Publishing Platform
• Length: 48 Pages
• Weight: 0.27 lbs.
• Dimensions: 9.0" x 0.1" x 6.0"