The Managed Heart: Commercialization of Human Feeling

by Arlie Russell Hochschild

Book Overview

In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0520239334
• ISBN13: 9780520239333
• Release Date: May 2003
• Publisher: University of California Press
• Length: 344 Pages
• Weight: 0.91 lbs.
• Dimensions: 0.8" x 5.8" x 8.2"

Customer Reviews

Great

Fantastic work, great research...,great Subject, but need a follow up Book...to see how things are done now at DL...

Defines and highlights the effects of emotional labor.

Using the experiences of flight attendants, the author describes the stresses and effects of on-the-job "emotional labor". She also describes how dehumanizing such labor can be in an atmosphere of gender inequality, socioeconomic inequality, and the increasing rationalization of the workplace in the corporate pursuit of profits. An excellent and interesting read.