The Malcolm Baldrige National Quality Award

by Maureen S. Heaphy and Gregory F. Gruska

An excellent resource for any organization seeking to use the criteria for quality and performance improvement. Includes tips on the application process as well as common mistakes to avoid. Paper.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 020163368X
• ISBN13: 9780201633689
• Release Date: January 1995
• Publisher: Addison Wesley Longman
• Length: 440 Pages
• Weight: 1.80 lbs.
• Dimensions: 1.3" x 7.4" x 9.2"