The Little Book of Service Management

by Harry Katzan Jr.

Service is the up and coming discipline for the 22nd century. But exactly what is service? Many people think that service is what people do - no more, no less. Nothing can be farther from the truth. Then, if so, why is the service community in constant disarray. Startup businesses fail on a regular basis. Why? They simply do not provide good service. Many persons in responsible positions rarely give service even a brief notice. What they subconsciously...

• Format: Hardcover
• Language: English
• ISBN: 1663237107
• ISBN13: 9781663237101
• Release Date: March 2022
• Publisher: iUniverse
• Length: 248 Pages
• Weight: 0.96 lbs.
• Dimensions: 0.6" x 5.5" x 8.5"