A great marketing plan identifies where an organisation is, where it wants to be and how it will get there. Most companies think they already have such a plan - but often they really only have a budget, a sales goal or an excuse. According to Kurnit and Lance, it's not about copying someone else's cookie-cutter plan or retreading one's own plan from years past. There's a far more effective option: harnessing the company's own internal brain trust...