"Don't be fooled by the title, this book goes far beyond the selling process. I highly recommend this book to anyone interested in improving communication skills for any reason, personal or professional."-Tom Ziglar, author of Choose to Win and proud son of Zig Ziglar Have you ever wondered why it's so easy to talk with some people and not with others? It's simple-you speak the same language! This doesn't mean that you both speak English...