The ITIL V3 Factsheet Benchmark Guide - An Award-Winning ITIL Trainer s Tips on achieving ITIL V3 and ITIL Foundation Certification for ITIL Service Management

by Ivanka Menken

New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams *... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0980438802
• Release Date: October 2007
• Publisher: The Art of Service
• Weight: 0.79 lbs.