The Ice Cream Maker: An Inspiring Tale about Making Quality the Key Ingredient in Everything You Do

by Subir Chowdhury

Innovation, claims quality consultant Subir Chowdhury, is part of America's DNA. No other country in the world matches America's creative drive and its ability to turn innovative ideas into revolutionary products-from antilock brakes and steel-belted radial tires to sophisticated software and microprocessors. But as fast as we introduce new products, we lose the markets we establish to countries that know how to manufacture higher quality versions...

• Format: Hardcover
• Language: English
• ISBN: 0385514786
• ISBN13: 9780385514781
• Release Date: October 2005
• Publisher: Crown Currency
• Length: 128 Pages
• Weight: 0.52 lbs.
• Dimensions: 0.6" x 5.3" x 8.1"

Customer Reviews

Fantastic read for all leaders

This book should be required reading for all current and new leaders in all industries. The messages included about quality translate well regardless of your industry. A must read!!

FUN and Motivating Read!!! Everyone MUST READ this book!!!

The Ice Cream Maker is fun and very motivating read. It is truly inspiring. Everyone in this country MUST READ this book. It is short, but enjoyable read. If you want to learn about QUALITY (either making product or providing good service), The Ice Cream Maker is a MUST. I commend Quality Guru Subir Chowdhury for such a wornderful gift to all of us.

The Right Thing To Do and Learn

If you don't know what quality means or what customer service is and you want something easy and informative to help you figure it out... read this book. It is the perfect example of what places like Walmart, McDonald, Kroger etc., should be doing, but are not. Anyone that has a business- big or small- should read this book. Anyone who wants to learn a better way of marketing should read this book. Anyone that cares about people should read this book. Anyone who is an employee who is of little or no importance to your boss should read this book. Anyone who is a boss that could care less about his employees should read this book. Anyone who is tired of bad customer service and poor quality should read this book and then go out and tell the people that gave you the poor service about this book. I am and I have. Maybe this book will make a difference. Maybe one day we won't all have to wait in ridiculously long lines with bitter cashiers, and rude managers. Maybe one day the items we pay for will be consistent in quality. Maybe one day when a complaint is made by a customer about a problem something will be done to try to fix the problem. It is amazing to me how so many places really lack the ability to do all of this- provide quality and good customer service. Am I a bzzagent? Yes! And I'm glad too, because without Bzzagent I would have never picked up this book and finally read what I have always thought about how customer service should be and what quality means. I will bzz this book forever- bzzagent or not.

Make a space on your shelf, but leave that spot empty

Buy this book. Absolutely, and without hesitation buy this book then set aside a block of two or three hours to read it. When you're done follow your natural inclination to pass it along to your co-workers, your subordinates, and your boss. This book packs a very powerful (read transformational) idea into an incredibly accessible little package. It should be dog-eared long before it comes to rest on your shelf. In truth, the quality should come as no surprise when we consider that Mr. Chowdhury wrote the book that introduced most of us to Six Sigma. Still, this work far exceeded my expectations. I believe that it will exceed yours.

Quality is everyone's business!

Subir Chowdhury has done it again! This book will become a classic like "Fish!", "Who Moved My Cheese" and "The One Minute Manager". The timeless lessons in this book will take your quality to a new level by adopting the simple but powerful concept of LEO - Listen, Enrich and Optimize and these lessons can be applied to self, small business, large corporations, schools and even government. Quality truly is everyone's business.