The Human Resources Scorecard

by Jack J. Phillips, Ron Drew Stone, Patricia Phillips, et al.

Book Overview

'The Human Resources Scorecard: measuring the return on investment' is the first book to provide a comprehensive, step-by-step process for measuring return on investment in human resources programs. Based on the classic ROI definition of earnings divided by investment, the ROI Process developed 20 years ago by co-author Jack J Phillips aids managers in determining and improving the bottom-line impact that human resource programs have on an organization...

• Format: Hardcover
• Language: English
• ISBN: 0877193673
• ISBN13: 9780877193678
• Release Date: March 2001
• Publisher: Routledge
• Length: 538 Pages
• Weight: 1.85 lbs.
• Dimensions: 1.4" x 6.2" x 9.3"

Customer Reviews

A useful framework for HR Measurement

Written for HR Professionals, this book will help you to measure the results of HR initiatives and communicate them effectively to executives. In the world of Human Resources, this book is well organized and useful. This book is practical and tactical, and contains interesting case studies and useful templates. Phillips adapts his ROI methodology for corporate training and applies it more generally to all Human Resources initiatives. Measuring so called "soft" subjects like training and HR has been a difficult and ongoing issue for practitioners who need to convince executives that their work contributes to the bottom line and adds value to the organization. Phillips provides a framework for measurement which, while not perfect, will give you results that executives can understand and help you build the case for why money spent on developing employees is not money thrown away.

Hard Measures Are The Cost Of Admission

As a former director or vice president of human resources in three different large companies over 14 years, I can't remember the number of times my bosses and peers challenged me to provide the business case for one hr program or another, either when developing a budget for the coming fiscal year, or defending a budget during hard times. For years, I lost more of those arguments than I won because I didn't always hold myself accountable to the same standards to which other functions were held, nor was I expected to. Over time, my staffs and I got better at measuring the impact of our strategies on various measures of organizational performance, and with that came budgetary "victories" and greater respect as business partners. That's what The Human Resources Scorecard is all about, and by reading and using the wisdom it contains, newcomers to the hr function and late adapters of hr measurement, can enjoy in relatively short order success and respect, which are the "price of admission" to the "executive suite". Having achieved that credibility, we then have the challenge of elevating our conversations with our bosses, peers and clients regarding the intangible dimensions of human and organizational soul, but that's another book in this series.

Excellent !!

Super reference guide. Case studies are well organized and meaningful.

Great For All Audiences

This is a comprehensive guide for evaluating any type of Human Resource Development (HRD) program. Even if you do not have a background in measurement and evaluation, you would be able to pick up this book and begin to understand the important aspects to consider in evaluation and how to plan and conduct an effective evaluation. The case studies in this book are valuable because they go into detail - you feel you have been a part of the program described. The authors are experienced practitioners who have alot to share and they do a terrific job providing the reader with the benefits of their experience.