The High Cost of Low Morale...and what to do about it

By Carol Hacker and Carol A. Hacker

While the morale of an organization is an intangible element composed of feelings and attitudes of individuals and groups, the effects of morale include tangible and extremely important factors such as profits, efficiency, quality, and productivity. Low morale and its costliest indicator, high turnover, can be a tremendous drain on a company's finances. Managers often view morale as mysterious and unpredictable, when in fact it is a measurable, controllable expense. The High Cost of Low Morale explores the underlying causes of low morale and offers you field-proven, practical methods for increasing morale and reducing turnover in your organization.

• Format: Paperback
• Language: English
• ISBN: 1574440985
• ISBN13: 9781574440980
• Release Date: April 1997
• Publisher: CRC Press
• Length: 276 Pages
• Weight: 0.85 lbs.
• Dimensions: 0.6" x 6.0" x 8.9"

Customer Reviews

Great Book for Managers

I liked this book so much that I ordered a copy for each of my managers. I've used it in training and have found it to be extremely useful. My dog-eared copy is one of my bibles for dealing with low morale and employee retention. Thank you for sharing your ideas and that of the people you interviewed for the book.

Packed with practical advice, easy to read and apply

Many how-to books don't deliver what they promise. In some cases, the author never gets beyond obvious generalities, and in other cases the writer speaks as a theorist, not a practitioner. This book that escapes both of these drawbacks.In addition to drawing on her own managerial experience, she offers quotations and workable examples from 125 top leaders she interviewed. Readers will welcome her creative, upbeat, sometimes bouncy style--unlike most books about business. Sample: She titles her section on communication "Ma Bell Did It."Managers will find dozens of suggestions they can use to bolster morale--leading to greater productivity and loyalty to the organization. I wish I had read this book during my twenty-three years in management, so I endorse The High Cost of Low Morale enthusiastically.

Another great read by Carol Hacker!

I enjoyed this book because like her other books, it offers practical advice for the manager or supervisor. It's got lots of practical information that applies to any business organization. A hundred or so people were interviewed for the book and that in itself adds a lot of credibility to the topic of improving employee morale. Those interviewed shared their perspectives on how they keep people contented in working for them. The author wove her own management experience throughout the book. I highly recommend this guide to managing morale.

Superb read for anyone interested in retaining employees

This book measures up to its title in that it's filled with real-life examples on how to avoid morale problems. The author speaks from her own experience as well as the many people she interviewed for the book. As a business owner, I found it extremely useful in dealing with my employees and their moods and sometimes difficult attitudes. Carol is an effective communicator and that made this book interesting to read and easy to follow. I could pick it up and put it down and not feel like I lost my train of thought. I have re-read it and bought copies for my entire team of people. We discussed it during several staff meetings and decided that we could do a better job of managing morale problems - better yet we believe we can avoid them altogether. This book is well-worth the cost and time it takes to read it.

This book is a great resource for managers

The High Cost of Low Morale opens up a world of ideas and strategies for improving morale in an organization. The author interviewed over 100 people in businesses of all sizes across North America for ideas. The result is an interesting and fun to read book on a subject that is of importance to any business. I recommend this book to anyone that wants a better team environment in which to work.