The Health Care Manager's Guide to Continuous Quality Improvement

by Clara Jean Ersoz and Wendy Leebov

Designed for department directors, physician chiefs, product and service line managers, improvement team leaders and facilitators, administrators, and trainers, this book is a practical guide to managing for continuous improvement in clinical and service processes. Part I lays out the concept of continuous quality improvement, the customer-driven management model and an exploration of the manager's role in quality improvement. Part II explores customer-driven...

• Format: Paperback
• Language: English
• ISBN: 0595283667
• ISBN13: 9780595283668
• Release Date: June 2003
• Publisher: iUniverse
• Length: 236 Pages
• Weight: 1.35 lbs.
• Dimensions: 0.6" x 8.2" x 11.0"