The Guidebook for Performance Improvement: Working with Individuals and Organizations

by R. Kaufman

Book Overview

The ultimate resource for improvement and planning! This treasure trove of information gives you expert direction for helping your organization and its employees improve performance. Unlike most resources on organizational improvement that consider only the micro- (individual) and macro- (organization) levels, this guide incorporates the mega- (customer/client) level in planning success.

Among the many leading contributors to this volume...

• Format: Hardcover
• Language: English
• ISBN: 0787903531
• ISBN13: 9780787903534
• Release Date: December 1996
• Publisher: Pfeiffer
• Length: 660 Pages
• Weight: 2.46 lbs.
• Dimensions: 1.6" x 6.3" x 9.7"

Customer Reviews

Great Tools and Tales

As a compendium of insider knowledge in the field of human performance technology (HPT), this book has it all. The first section briefly reviews the history and body of knowledge which comprises HPT and gives insight to its breadth and complexity. Acknowledged leaders in the field share their time-proven and refreshingly wholistic tools for diagnosis and resolution of issues in a continuously changing environment. While the book has a decidedly theoretical bent, it doesn't fail to provide wonderfully practical tools, supported by examples, you can use right away to get results.Plus, I found out I'm a "brown suit"? Are you?I highly recommend this book. It's a "must have" reference for the library of every self-respecting performance technology (HPT) or organizational development (OD) person out there. Just make sure you read it and use it!