The Great Unheard at Work: Understanding Voice and Silence in Organisations

by John Higgins and Mark Cole

Book Overview

Silence always has something to say - it's never neutral and speaks volumes if people are willing to hear. Our response to silence is often to dismiss or end it, to block it out with noise. Instead, silence needs to be taken seriously. This book explores the importance of understanding silence and shows how we can move from merely listening to truly hearing those around us.

The interplay of voice and silence in organisational life is not...

• Format: Paperback
• Language: English
• ISBN: 1032284021
• ISBN13: 9781032284026
• Release Date: April 2023
• Publisher: Routledge
• Length: 236 Pages
• Weight: 0.78 lbs.
• Dimensions: 0.5" x 6.1" x 9.2"