The Frictionless Organization: Deliver Great Customer Experiences with Less Effort

by Bill Price and David Jaffe

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.

This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the bestseller The Best Service...

• Format: Hardcover
• Language: English
• ISBN: 1523000147
• ISBN13: 9781523000142
• Release Date: June 2022
• Publisher: Berrett-Koehler Publishers
• Length: 304 Pages
• Weight: 1.15 lbs.
• Dimensions: 1.1" x 6.1" x 9.1"