Dr. Felix Hoffmann is about to head home after a grueling night shift when he hears the words "This gun is loaded!" Hoffmann, long accustomed to helping others on the verge of death, suddenly finds himself--along with several colleagues and patients--at the mercy of a deranged blind kidnapper in the ICU. Deploying his own distinctive brand of diplomacy--and his characteristic acerbic wit--Hoffmann tries to convince the man to end the standoff while...