The Experience: The 5 Principles of Disney Service and Relationship Excellence

by Brian Church and Bruce Loeffler

Book Overview

Bring Disney-level customer experience to your organization with insider guidance

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience --- the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T. Church in this book,...

• Format: Hardcover
• Language: English
• ISBN: 1119028655
• ISBN13: 9781119028659
• Release Date: April 2015
• Publisher: Wiley
• Length: 304 Pages
• Weight: 0.55 lbs.
• Dimensions: 1.0" x 6.2" x 9.1"