The Experience-Centric Organization: How to Win Through Customer Experience

by Simon David Clatworthy

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers.

Author Simon Clatworthy shows you how to transform your organization into one that aligns your customers' experiential journey with platforms, organizational structures,...

• Format: Paperback
• Language: English
• ISBN: 1492045772
• ISBN13: 9781492045779
• Release Date: August 2019
• Publisher: O'Reilly Media
• Length: 266 Pages
• Weight: 1.75 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"