The Etiquette Edge: The Unspoken Rules for Business Success

by Beverly Y. Langford

"Intelligence, ambition, and skill can take you a long way to achieving your career goals--but no matter where or with whom you work, one of the factors most essential to your success is knowing how... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0814472427
• ISBN13: 9780814472422
• Release Date: January 2005
• Publisher: AMACOM/American Management Association
• Length: 192 Pages
• Weight: 0.80 lbs.
• Dimensions: 0.6" x 6.0" x 9.0"
• Age Range: 17 years and up
• Grade Range: Grade 12 and higher

Customer Reviews

A Great "Plane" read

A big theme in business writing today is the importance of EQ (Emotional/Social Intelligence), the ability to perceive, assess, and manage the emotions of oneself and others. The research is clear and consistent: Good leaders and highly effective people have high EQ. Whereas, most authors deal with the importance of EQ in theory, Langford gives us an owner's manual for EQ applied and she doesn't even mention the word in the book! This is a much needed and practical "how-to" book on working and communicating with others in the 21st Century work environment. In short, Etiquette Edge is about building and deploying the character and personal brand equity needed to succeed in today's work place. Pithy and to the point short chapters make this book a great office "devotional" - a helpful, time-efficient way to jump start a day in the office with a relevant idea to make this day more effective. I gave each of my early-career children a copy to read with a strong suggestion that if they wanted to see a penny of their inheritance, they'd better read it!

This is a winner!

This book defies the typical stereotype of "manners' books, by its spot on feel for workplace reality, its very practical, "why to/how to" approach, and its easy, conversational style (not to mention its easy to read size!) As an executive coach, it is the one book I pass along most frequently to clients with consistent, positive feedback.

This is an outstanding book!

People I meet in business are often perplexed about the best way to handle many day to day interactions with their boss, their peers, their customers and even their "enemies." Dr. Beverly Langford has written a powerful book about how to act in those frequent situations where the right action is often not obvious. The book is so well organized in thirty topical chapters, I was able to skip around and read the ones that were particularly relevant to me at the time. I gave this book to my children who are just starting their careers, but I also find myself recommending it to executives who've been in the workplace for a long time--it's that helpful. It's extremely well written and is one of the most practical workplace books I've ever read. I really liked this book!

Valuable for the experienced and the inexperienced Professional

What an outstanding guide for situations that both new and seasoned business professionals invariably encounter! Written in an easy-to-read, no-nonsense style, this book is relevant to all professionals. Whether you need to know how to engage a peer who is now your manager, or how to deal with a sometimes unprofessional and often irritating teammate, the book is full of practical guidance and invaluable insight.

An Impressive Guidebook for Today's Business World

Dr. Langford's book is an excellent guide to what should be common sense, but all too often isn't. In clear, forthright terms, she covers areas as topical as cell phone usage, casual Fridays and e-mail, along with downsizing, restructuring and making a graceful exit from a job. Courtesy is not an outmoded concept, but plays a direct and vital role in career success or failure. This book gives clear, situational advice in virtually every aspect of the business world. It would be an excellent resource for a manager to provide to his or her staff.