The Effortless Experience: Conquering the New Battleground for Customer Loyalty

by Nick Toman, Rick DeLisi, Matthew Dixon

Book Overview

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1591845815
• ISBN13: 9781591845812
• Release Date: September 2013
• Publisher: Portfolio
• Length: 256 Pages
• Weight: 0.97 lbs.
• Dimensions: 0.9" x 6.4" x 9.3"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher