The Differences Between Bs 15000 and Iso/Iec 20000

By Jenny Dugmore and Lacy Shirley

Of interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the ISO/IEC 20000 standard. ISO/IEC 20000 was based on BS 15000,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0580473481
• ISBN13: 9780580473487
• Release Date: December 2006
• Publisher: Institution of Engineering & Technology
• Length: 124 Pages
• Weight: 0.90 lbs.
• Dimensions: 0.3" x 8.3" x 11.6"