The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Servi

by Stanley E. Fawcett and Amydee M. Fawcett

This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service...

• Format: Hardcover
• Language: English
• ISBN: 0133453863
• ISBN13: 9780133453867
• Release Date: January 2014
• Publisher: Pearson FT Press
• Length: 224 Pages
• Weight: 0.90 lbs.
• Dimensions: 0.6" x 7.2" x 9.2"