The Customer's Complaint: A Lashin' Lament

by Nneka Edwards

The Customer's Complaint is a poetry-based customer-service training manual that is specifically designed to tackle endemically poor customer service on the twin-isle republic of Trinidad and Tobago. The centerpiece of the book is a poem by the same title which is written in both Standard and Creole English. The book also includes interesting proverbs and quotes, and a workbook section. Additional poems are provided in the final section. Edition two...

• Format: Paperback
• Language: English
• ISBN: 9768278161
• ISBN13: 9789768278166
• Release Date: September 2018
• Publisher: Nneka Edwards
• Length: 86 Pages
• Weight: 0.49 lbs.
• Dimensions: 0.2" x 8.5" x 11.0"