The Customer Signs Your Paycheck

by Frank Cooper

Book Overview

Positive Service Gets Positive Results--Every Time

Customer loyalty is becoming harder to establish and just as difficult tomaintain. This is truer than ever in today's hyperdigital world, where a singlecustomer venting his or her dissatisfaction on a blog or social network canamass an army of anti-you activists--and send your business spiraling.

The Customer Signs Your Paycheck reveals the secret to ensuring customercontentment...

• Format: Paperback
• Language: English
• ISBN: 0071632883
• ISBN13: 9780071632881
• Release Date: September 2009
• Publisher: McGraw-Hill Companies
• Length: 240 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.6" x 5.0" x 8.0"