The Customer Service Training Tool Kit

by Jeff Gee and Val Gee

Train your staff to provide great customer service in every situation!

Now, with the help of these fun, motivational training activities, you can design and deliver a state-of-the-art customer service training program in a fraction of the time it would take to develop a program from scratch. This comprehensive tool kit contains 60 ready-to-use activities that can be used as is in short sessions of less than an hour or combined to create...

• Format: Hardcover
• Language: English
• ISBN: 0079137733
• ISBN13: 9780079137739
• Release Date: December 1999
• Publisher: McGraw-Hill Companies
• Length: 365 Pages
• Weight: 2.70 lbs.
• Dimensions: 1.0" x 8.8" x 11.2"