The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

by John Dijulius and John R. DiJulius

Book Overview

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating...

• Format: Hardcover
• Language: English
• ISBN: 162634129X
• ISBN13: 9781626341296
• Release Date: January 2015
• Publisher: Greenleaf Book Group Press
• Length: 200 Pages
• Weight: 0.84 lbs.
• Dimensions: 0.8" x 5.8" x 8.3"