The Customer Service Manager's Handbook

by Jodie L Hoffman

The Customer Service Manager's Handbook is a comprehensive resource for managers. It covers the importance of hiring the right employees, getting them acclimated, and properly training them. It gives valuable tips on how to coach and motivate employees to perform at their absolute best. The Handbook highlights the huge impact performance evaluations have on performance. It also gives tips on tackling difficult situations, such as getting people back...

• Format: Paperback
• Language: English
• ISBN: 1518631142
• ISBN13: 9781518631146
• Release Date: November 2015
• Publisher: Createspace Independent Publishing Platform
• Length: 272 Pages
• Weight: 1.40 lbs.
• Dimensions: 0.6" x 8.5" x 11.0"