The Customer Service Intervention: Bottom-Line Tactics for Front-Line Managers

by Carolyn A. Martin

The Customer Service Intervention offers a practical, step-by-step program that will teach you how to quickly assess the effectiveness of your staff; launch an intervention to keep your staff service... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0874257433
• ISBN13: 9780874257434
• Release Date: January 2003
• Publisher: HRD Press
• Length: 176 Pages
• Weight: 0.44 lbs.