The Customer-Oriented Laboratory (Practical Laboratory Management Series)

by William O. Umiker

The volume offers practical suggestions for improving customer service in the medical laboratory and developing a comprehensive customer-oriented service. Using real-life examples and laboratory-based analogies, the author identifies the needs of customers who use laboratory services and examines the concept of customer service as it affects management, supervision, communication, productivity, budgeting, cost containment, marketing, and quality assurance...

• Format: Paperback
• Language: English
• ISBN: 0891893105
• ISBN13: 9780891893103
• Release Date: January 1991
• Publisher: Amer Society of Clinical
• Length: 189 Pages
• Weight: 0.65 lbs.