Customer Loyalty Pyramid

by Michael W. Lowenstein

The vast majority of American companies have little awareness or knowledge of how their organizations must change strategically to improve their customers' loyalty and assessment of value. As customers increasingly perceive a sameness of products and services among companies, an intense focus on customer retention and lifetime value will differentiate successful organizations from others. Lowenstein develops concepts and approaches that enable...

• Format: Hardcover
• Language: English
• ISBN: 1567200761
• ISBN13: 9781567200768
• Release Date: November 1997
• Publisher: Praeger
• Length: 280 Pages
• Weight: 1.16 lbs.
• Dimensions: 0.9" x 6.3" x 9.6"