The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever

by Jeofrey Bean and Sean Van Tyne

Book Overview

The customer experience revolution has begun! Businesses that provide an extraordinary customer experience are more profitable and sustainable than their competition. They dominate industries and marginalize competing companies. In their innovative book, The Customer Experience Revolution: How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever; authors Jeofrey Bean and Sean Van Tyne uncover valuable insights about leadership...

• Format: Hardcover
• Language: English
• ISBN: 098266446X
• ISBN13: 9780982664469
• Release Date: December 2011
• Publisher: Raphel Marketing.
• Length: 160 Pages
• Weight: 0.63 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"