The Customer Experience Fiasco: Learning from the Misguided Adventures of a Customer Experience Executive

by Andrew Reise Consulting, Rob Howard, Jeff Lewandowski, et al.

Book Overview

Experts from Andrew Reise provide an engaging and instructive fable that unravels the mystique and complexity of customer experience strategy. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0578089106
• ISBN13: 9780578089102
• Release Date: July 2011
• Publisher: Andrew Reise Consulting
• Length: 150 Pages
• Weight: 0.40 lbs.
• Dimensions: 0.3" x 5.5" x 8.5"